Last Updated: December 30, 2024
This Privacy Policy describes how ShilaForge (the “Site,” “we,” “us,” or “our”) collects, uses, and discloses your personal data when you visit, use, or make a purchase at ShilaForge.com (the “Site”) or otherwise communicate with us about the Site (collectively, the “Services”). For the purposes of this Privacy Policy, “you” and “your” refer to you as a user of the Services, whether as a customer, website visitor, or another individual whose information we have collected under this Privacy Policy.
Please read this Privacy Policy carefully.
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated Privacy Policy on the Site, update the “Last Updated” date, and take any other steps required by applicable law.
To provide the Services, we collect personal information about you from various sources, as outlined below. The information we collect and use depends on your interactions with us. Beyond the specific uses detailed below, we may use the information we collect to communicate with you, deliver or improve the Services, comply with legal obligations, enforce our Terms of Service, and protect our rights and the rights of our users.
Contact details: name, address, phone number, email.
Order information: billing and shipping addresses, payment confirmations.
Account credentials: username, password, security questions.
Customer support: messages you send via our help channels.
Providing certain information is optional, but may be required to use specific features.
We may use cookies, pixels, and similar technologies (“Cookies”) to gather Usage Data, including:
Device information and browser type
IP address and network details
Pages visited, time spent, and navigation paths
We may receive personal data from:
Service providers: Shopify, payment processors, shipping partners
Advertising partners: to help us analyze interactions and tailor ads
All data obtained from third parties is treated in accordance with this policy.
Provision of Services
Process payments and fulfill orders
Send account and order notifications
Create and maintain your account
Marketing & Advertising
Send promotional emails, SMS, or mail
Show you targeted ads based on interests
(EEA residents) Legal basis: legitimate interest under GDPR Art. 6(1)(f)
Security & Fraud Prevention
Detect and prevent fraudulent activity
(EEA residents) Legal basis: legitimate interest under GDPR Art. 6(1)(f)
Customer Support & Improvement
Respond to inquiries and feedback
Enhance and personalize our Services
We use cookies as described in Shopify’s Cookie Policy. You may disable cookies in your browser, but some Site features may not function properly.
We may share your personal data with:
Service providers: IT, payment, analytics, fulfillment
Marketing partners: to deliver relevant ads
Affiliates: within our corporate group
Business transactions: mergers, acquisitions, or legal processes
We do not sell or share sensitive personal data without your consent.
Our Site may link to external websites. We are not responsible for their privacy practices. Please review their policies before sharing data.
Our Services are not intended for children under 16. We do not knowingly collect data from minors. If you believe we have, please contact us to request deletion.
We implement reasonable security measures, but no system is infallible. We retain personal data only as long as necessary to provide Services, comply with laws, and resolve disputes.
Depending on your jurisdiction, you may have rights such as:
Access, correction, or deletion of your data
Portability and restriction of processing
Withdrawal of consent and objection to processing
Managing marketing preferences
To exercise any right, contact us at support@shilaforge.com.
If you have concerns about our data practices, contact us. If unsatisfied with our response, you may file a complaint with your local data protection authority.
We may transfer your data outside your country. When transferring from Europe, we use legal safeguards like EU Standard Contractual Clauses.
For questions about this Privacy Policy or to exercise your data rights, please reach out to:
Email: support@shilaforge.com
Under applicable data protection laws, we are the data controller for the personal data collected through our Services.
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